Great brands always keep their promises!
I won’t name names, that always feels a bit unnecessary to me, but I would like to share a story with you about brand promises.
In December, I ordered a new sofa from a company that promised that I could shop with confidence, expect quick delivery and receive unrivalled customer care and attention to detail. A new sofa is not an insignificant investment, I have an expectation it will be around for many years, so these are important factors, especially when it’s easier to buy cheaper!